1. Introduction
By using our website, services, or facilities, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following personal and sensitive information:
- Personal Identification: Name, address, phone number, date of birth, and email address.
- Membership Details: Membership type, start and end dates, class attendance, and facility usage.
- Payment Information: Bank account or credit/debit card details collected securely through our payment provider Ezidebit.
- Health Information: Relevant medical or fitness details you provide voluntarily to assist in tailoring your training program safely.
- Lead and Marketing Information: Contact details and preferences collected through lead generation systems such as ZipLeads.
- Digital Information: Website usage data, IP addresses, device type, cookies, and analytics data via tools like Google Analytics and GymMaster.
- Communications: Any correspondence or feedback sent to us by email, web forms, or social media.
3. How We Collect Information
Your information may be collected when you:
- Join as a member in person or online
- Submit a form via our website or ZipLeads campaigns
- Make payments or set up direct debit arrangements via Ezidebit
- Use the GymMaster member app or website
- Communicate with us by email, phone, or social media
- Participate in promotions, surveys, or feedback forms
4. How We Use Your Information
We use your information to:
- Create and manage your membership profile
- Process payments and handle billing securely
- Communicate with you about bookings, updates, or offers
- Manage your gym access, class bookings, and training support
- Improve our website, services, and customer experience
- Fulfil legal obligations and resolve disputes
We do not sell, rent, or trade your personal information to third parties.
5. Disclosure to Third Parties
We may share your information with trusted third-party providers, including:
- GymMaster: for membership management, access control, and communication
- Ezidebit: for secure storage of banking details and processing of recurring payments or direct debits
- ZipLeads: for managing online lead forms, marketing campaigns, and enquiries
- Google Analytics and Marketing Platforms: for improving website performance and marketing effectiveness
- IT, Legal, or Accounting Providers: where necessary to support business operations
Each third party is required to handle your data securely and in accordance with privacy laws.
6. Data Security
We take reasonable steps to ensure your data is secure, including:
- Secure servers and firewalls
- Encrypted connections for online payments
- Restricted staff access to sensitive information
- Regular system updates and compliance checks
If a data breach occurs, we will notify affected parties and comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.
7. Access and Correction
You may request access to your personal information or ask for corrections if details are inaccurate or outdated.
Requests should be sent to the contact listed in Section 12. We may require proof of identity before granting access.
8. Cookies and Website Tracking
Our website uses cookies to improve functionality and analyse traffic.
Cookies may collect anonymous information such as browser type, pages viewed, and session time. You can disable cookies in your browser settings, but some site features may not function correctly.
9. Marketing Communications
We may send you updates, promotions, and offers relevant to your membership.
You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.
10. Storage and Retention
We store your data securely in electronic format.
We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
11. Overseas Disclosure
Some third-party service providers (such as cloud hosting or analytics tools) may store data outside Australia.
We ensure that such providers comply with data protection standards consistent with Australian law.
12. Updates to This Policy
We may update this Privacy Policy periodically.